MS CRM Case Study PPT

Microsoft PowerPoint - MS CRM Case Study integration-centric point of view. Touch points across different areas of the platform. Limited discussion on this product and it's studies can provide implementation description. The sales force automation can easily create 350 users with 300 offline and 50 online Microsoft CRM version 1.2 (latest release). This is tightly coupled with Active Directory for the easy to use software program.

From the outside, customers interacting with a company perceive the business as a single entity, despite often interacting with a number of employees in different roles and departments. CRM is the combination of policies, processes, and strategies implemented by an organization to unify its customer interactions and provide a means to track customer information. It involves the use of technology in attracting new and profitable customers, while forming tighter bonds with existing ones.